Magazine / ServiceNow Mar 3, 2021 9:30:00 AM

Choosing the right partner ServiceNow: how to

The choice of the ServiceNow partner has many consequences on the success of the project. The implementation, subsequent support and integration of ServiceNow into business systems revolve around the skills of the chosen company and how it is able to read the customer's needs and interpret them correctly. A good roadmap and the adoption of best practices are two cornerstones of a correct strategy, but there are also other factors that must be taken into consideration to ensure that you have chosen the ideal ServiceNow partner for your project. Getting this phase wrong, in fact, would have an avalanche effect on the rest of the programming: the time saved at the beginning, for example, may cause delays or other logistical problems at a later time. And the latter is often more difficult to remedy: better to start right.


The certifications are the quality label of a ServiceNow partner

The first sign that an experienced company represents is the number of ServiceNow certifications that q company has achieved. They are "certifications of quality". The most common certifications are of two types: a more general one for the administration of the platform and a second specific one for each of the ServiceNow modules. There are also further certifications that may relate to specific functions of each module: in these cases, the consultant's specialization is at its peak. It is not only the number of total company certifications, however, that makes the difference. In fact, the customer should inquire about how many employees work for that company. A high certification number could be relatively low in case a company has a huge workforce. Conversely, many certifications for a few employees mean that each of them is highly specialized and multi-certified in ServiceNow.


Customer rate is essential

Another element that sets a good ServiceNow partner is the percentage of satisfied customers following their advice. At the end of a project, companies are offered to fill out a survey on the service that has been offered to them. A summary of all these assessments is available on the ServiceNow website and allows you to have a glance at the qualitative value of the offer of the various selected partners. However, one must be careful: that data alone could, in fact, be misleading. In the case of multinational companies, there is a single customer rate, which represents an average of the valuations of all the markets in which that company operates. Basically, there is no distinction between the Italian branch and the US one, for example, yet there could be important performance differences between the two. It is therefore better for the customer to inquire about the customer rate of the local office to which he must refer.


A keen eye on the roadmap and future releases of ServiceNow

Finally, a third element that affects the success of the project is the ServiceNow partner's interpretation of the customer's needs and how they should be contextualized with respect to the two annual releases of the platform. These versions are very important because they enable new functions, which can guarantee enormous advantages on the daily workflow. This is why a good ServiceNow partner might insist on postponing the implementation of a function module for one or two months: this would make it possible to wait for a new release. Otherwise, the customer risks being faced with an accelerated work that becomes "old" after a few weeks of integration into company systems. The ServiceNow partner has perspective. They know when it is best to proceed and when to wait for the distribution of a new platform release.

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